Effective January 2024. All USPS shipments will ship out on Saturdays only. This Includes Isopods.
Gecko Policies
If you purchase an unsexed or probable/possible sexed gecko and while waiting for shipment it develops pores (or lack of) I'm not held accountable. Probable and Possible are NOT a guaranteed sex. I can take pics of the vent before deposit so you can see for yourself if your looking for a certain sex.
If while still in my care the gecko loses its tail. No refunds or discounts will be given, If you no longer want to purchase you will be charged a 30% restocking fee and the remaining amount will be given as store credit only.
If gecko loses its tail during transit. No refunds or discounts will be given. If you would like to return gecko at your expense, you will be charged a 30% restocking fee and the remaining amount will be given as store credit only.
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SEX GUARANTEE
Sex is only guaranteed if gecko says Male or Female. If it has in its listing possible or probable or no pores seen when louped there is no guarantee.
Unsexed: louped and no pores present, though too small/young to be able to know for sure.
Possible: seeing a few spots that look like they maybe the start of pores or a gecko over 6grams showing no pores.
Probable: Gecko showing likely pores or a gecko over 10grams with out pores.
Gecko Live Arrival Guarantee
SHIPPING/GUARANTEE
Shipping price is NOT included in the geckos pricing unless otherwise stated. I guarantee live arrival for geckos that are shipped within the United States. No live arrivals are given for out of country sales. In the very unlikely event you have a DOA (dead on arrival). You must contact me within 30 mins of delivery. If you're picking your gecko/geckos from a fedex location you have 30 mins to contact me of DOA after package pickup. Your package must be picked up on the date it is delivered. You must provide me with clear pics of everything. DO NOT discard the gecko, box, or packaging without me giving you the ok. Doing so will void guarantee.
There is no shipping refunds for late deliveries. Unfortunately I have no control over how the gecko/geckos are treated and cared for once they leave my care. I do not offer any guarantee aside from live arrival for USA purchases.
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Out of Country Sales- I do NOT offer any health or live arrival guarantees for out of country sales. Purchase at your own risk
I ship Monday-Wednesday only
We use FedEx to ship your geckos to you overnight priority. We offer no other delivery method.
Isopod & Invert Live Arrival Guarantee
live arrival guarantee- DOA are very rare but can happen. We do offer live arrival guarantee. In order to qualify you must contact us with in 30mins of home delivery or within 1hr for pick up location retrieval.
Track your package at fedex.com or USPS.com opt for text notifications. Be sure to be available for delivery, Delays can happen. Keep in mind your package can deliver on sundays and holidays. If you wont be around on a certain date or time ask us to send your package to a hold location for pick up. Make sure your address is correct when placing your order. If you need your package held for pick up please put a note when checking out or contact us immediately after order is placed. We are NOT responsible for any replacements, refunds, or store credit if you provide an incorrect address. Fedex charges $18 for an address correction after package has been sent. You will be responsible for the $18 fee if correction is needed. If there is any DOA due to address correction or delivery option changes we are not responsible for any refunds, credits, or replacements.
For pick up locations- Most fedex locations do not hold ground packages. Your ground package will be sent to the nearest hold location (usually a Walgreens). USPS packages will be held at your local post office only by request.
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Someone must be home for their delivery- If you’re not sure if someone will be home for their arrival send us a message stating you would like your package held for pick up. We will send to the nearest store or post office to be held safely until you are able to pick up later that day. You are required to bring photo ID when picking up.
Dead on arrival claims- You must provide clear photos showing all the deceased Isopods in one photo. We may require additional photos. Do not discard until after we have contacted you and no longer require additional photos for your claim. After providing the needed photos and information you will receive replacements or store credit. No refunds will be provided. Dwarf whites will play dead when startled. They should start moving again about 30secs after being disturbed. For DOA dwarf whites we will need video
I shouldn’t have to say this but unfortunately this has become a common occurrence. Isopods are living creatures. They can die quickly when waiting for you to retrieve your package. They should never be left out waiting for you to get home from work or run errands. To help prevent this from happening we have implemented the 30min window for live arrival guarantees and will not make any exceptions
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USPS Shipments are every Saturday. Order Deadline is Friday before 10pm cst in order to ship out that Saturday. Orders placed after Friday at 10pm cst may not ship until the following week.
Payment Plans
PAYMENT PLANS
I'm more than willing to work out a short term payment plan with you on purchases $350 and over to qualified buyers.
For local pick up: the remaining balance must be paid for in cash at time of pick up.
For geckos being shipped: I must have the full amount paid for before I will ship your animal out.
ON HOLD
No gecko will be placed on hold with out a deposit. My deposit standard is half down. Short term plans $500 and under must be paid off with in 3weeks. Purchases $1,000 and under must be paid off within 6 weeks. Purchases over $1,000 8 weeks.
Returns
All Sales are final. Amount paid is a non refundable retainer. After money is placed on an animal there is NO refunds. If buyer changes their mind prior to shipment they will be charged a 30% "restocking" fee on the full purchase amount. The remaining balance will be given as store credit only. If buyer changes their mind on the sale they will no longer be allowed payment plans and must make future purchases paid in full.